CALL CENTRE OPERATORS

INDEPENDENT ELECTORAL COMMISSION JOB TITLE: CALL CENTRE OPERATORS IEC invites applications from suitable Basotho nationals to work as Temporary Call Centre Operators for a period of four (4) months. The Call Centre is meant to handle incoming calls enquiring about the elections administration in general, complaints regarding all electoral activities undertaken by IEC throughout the country. The Call Centre Operators will be responsible for among others: 1. Receiving incoming calls and responding to questions that are asked by the general public relating to administration and or registration of the National and Local Government electoral processes. 2. Liaise with IEC permanent staff in order to gather relevant information required by electorate callers. 3. Filtering information and call made by electors that need immediate attention. 4. Detect common problems and frequently asked questions to determine the areas where IEC needs to strengthen policy, procedures, educational mechanisms and or legal framework. 5. Keep record of all conversations in the call centre database in a comprehensible way. 6. Provide weekly operational reports. Qualities of Call Centre Operators Required Call Centre Operators must have the following qualities: • Be able to retain knowledge and information as well as remembering answers to frequently asked questions. • Be able to pay more attention to detail. • Be able to interact with electorates with different personalities and consistently maintain a positive demeanour, day in and day out (e.g handling an angry or chatty elector). • Be able to work under pressure. • Be registered as an elector. • Have an Identity Document (ID) Qualifications and Experience - Have at least a Diploma or University Degree with experience in customer care services and or electoral processes information. Competencies and Skills • Good command of both Sesotho and English Language (Oral and written) • Interpersonal and listening skills • Problem solving and analytical skills • Computer literate Interested persons must submit their applications together with Curriculum Vitae, certified copies of educational certificates with transcripts and two contactable references at MGC Park, 2nd Floor, addressed to: The Director of Elections Independent Electoral Commission P.O. Box 12698, Maseru 100. Lesotho On or before the 9th June 2023 at 1630.Only short-listed applicants will be contacted